GOFREECREDIT.COM
Mobile Improvements
GOFreeCredit.com is a fully hosted conversion flow aimed at acquiring clients for TransUnion’s Credit Report Product. Mobile traffic to this flow increased dramatically and the existing version was dated and initially intended to handle mobile first.
Objective
Increase conversion by improving the quality of the users that come through, identifying areas of drop-off and improving usability.
Key Stats
Traffic
1.2M visits/month
Outcome
Conversions increased in revenue month over month and doubled revenue over 12 months period
Role
Primary Designer
Product Team
Product Manager, Technical Lead, Front-end Developer, QA, Analytics, Designer
Wireframes
We identified potential usability issues with our existing forms and pinpointed the exact form elements that could be causing frustration for our users. Using conventions and best practices, we adjusted the form elements in question and tested these with a small user base to compare the existing form against our new challenger form.
Visual Design
After testing our wireframes and verifying our hypothesis, we turned to a new, modern design to provide a trustworthy and clean approach to the visual design that would allow our users to feel confident in using our flow for sensitive information.
Responsive
Even with the majority of traffic coming in from mobile devices, we wanted to maintain the responsiveness of the site and designed a companion experience to continue to capture conversions from our desktop user-base.
Existing Flow
Using a mobile first approach in this round has placed our large mobile user- base as our primary opportunity for improvement, along with refreshing the visual design to a modern look.
Results
In a 12 month period, we doubled the revenue from this flow. We identified key areas of friction and made adjustments to reduce errors. Adjusting the visual design has enabled a trust in our flow that wasn’t there prior.
Areas addressed and tested:
Better hint text
Credit card form improvements
Spacing between form elements
Clarified form labels
Field pre-population
Clear error messages
Address autocomplete
Marketing message improved
Clear benefits